FAQ and Support
What is your return policy?
We do not accept returns on our jewelry orders, given that they are custom made for you. If for some reason you are not satisfied with your purchase, please let us know by contacting us at email@example.com so we can make it right! Other product returns (clothing and self-care) will be accepted for store credit only.
I'm local in Portland area, Maine, and would like to pick up my jewelry in store rather than getting it shipped.
We offer in-store pick up! Select the "In-Store Pick Up" option at checkout and we'll notify you when your order is ready for pick up. You can pick it up during normal store hours at 34 Washington Ave, just speak to any associate and let us know you had an online order!
What is made-to-order? How long can I expect before I receive my order?
When you place your order, Elise will create the jewelry based on your requested materials. Each piece is made just for you! Given the hands-on nature of creating custom jewelry, please allow for 3-5 business days for production before your custom order will be shipped out.
What are the different materials you use in your jewelry and accessories?
Elise's handcrafted jewelry is made from the finest materials including semi-precious stones, hypoallergenic mixed metals (without lead or nickel), and vegan-friendly faux suede.
I need help selecting a stone to use in my custom jewelry!
No problem! We understand that not everyone comes with a specific stone in mind as they are browsing our site, which is why we've created a beginner's "Stones Guide".
This Beginners Stones Guide has all you need to know - from understanding what it means to be a "semi-precious" stone, to qualities of each gem on this site so you can make an informed decision.
Once you choose the stone that matches your mood, use the search bar in the top right or bottom of our site to find products that feature them!
Where can I find your jewelry in stores?
You can shop the full collection at the Flagship store in Portland Maine, as well as all of the stockists listed on this page.
What are the necklace lengths?
Here is a diagram to assist with finding the right length for you. Please note that lengths can vary based on body type.
I need a different size/length/color that isn't listed, how can I request it?
At checkout, enter your desired size/length in the notes section titled "Add a note to your order".
If you are purchasing multiple products, please remember to include the product you are requesting custom sizing for. We will try to accommodate any custom requests and will let you know if for some reason we are unable to accommodate for your requested sizing.
I'm interested in purchasing your product wholesale, can I do this from your website?
Yes! More information about our upcoming trade shows and how to purchase us wholesale can be found here.
What are your store hours?
Our store at 34 Washington Ave in Portland Maine is open Thursday-Saturday 11-6pm and Sunday 11-4pm.
Can't find your question? Contact us at firstname.lastname@example.org and we will respond within 24 hours!