FAQ and Support
How does the Local Pick up work?
Our friends over Cocktail Mary have been extremely generous to allow you to pickup your local EMD orders on Thursday and Friday 4pm-9pm and Saturdays and Sundays 2pm-9pm. They are located in the East End of Portland...a hop, skip and a jump from where our boutique was. They also have amazing cocktails, local beer and spirits and bar snacks...so if you haven’t indulged yet, I highly recommended it!!!
Other options for pickup include curbside at my studio in Windham!
Once you select LOCAL PICKUP at checkout and complete your order I will contact you to discuss which pickup spot you prefer! Thanks so much and only click if you are able to pickup please!
What is your return policy?
We do not accept returns on our jewelry orders, given that they are custom made for you. If for some reason you are not satisfied with your purchase, please let us know by contacting us at firstname.lastname@example.org so we can make it right! Other product returns (clothing, self-care ect) will be accepted for store credit only. If you wish to exchange a size in clothing, you will have to cover postage costs to ship back to me. I will buy the postage to send the exchange back to you. If you are local to Portland we can work out a drop off or pick up to avoid new shipping charges. If you have any questions on sizing or any products, please reach out before placing your order so we can ensure you get what you want the first time around!
What is made-to-order? How long can I expect before I receive my order?
When you place your order, Elise will create the jewelry based on your requested materials. Each piece is made just for you! Given the hands-on nature of creating custom jewelry, please allow for 3-5 business days for production before your custom order will be shipped out.
What are the different materials you use in your jewelry and accessories?
Elise's handcrafted jewelry is made from the finest materials including semi-precious stones, hypoallergenic mixed metals (without lead or nickel), and vegan-friendly faux suede.
I need help selecting a stone to use in my custom jewelry!
No problem! We understand that not everyone comes with a specific stone in mind as they are browsing our site, which is why we've created a beginner's "Stones Guide".
This Beginners Stones Guide has all you need to know - from understanding what it means to be a "semi-precious" stone, to qualities of each gem on this site so you can make an informed decision.
Once you choose the stone that matches your mood, use the search bar in the top right or bottom of our site to find products that feature them!
Where can I find your jewelry in stores?
You can shop Elise Marie DeSigns at the stockists listed on this page.
What are the necklace lengths?
Here is a diagram to assist with finding the right length for you. Please note that lengths can vary based on body type.
I need a different size/length/color that isn't listed, how can I request it?
At checkout, enter your desired size/length in the notes section titled "Add a note to your order".
If you are purchasing multiple products, please remember to include the product you are requesting custom sizing for. We will try to accommodate any custom requests and will let you know if for some reason we are unable to accommodate for your requested sizing.
I'm interested in purchasing your product wholesale, can I do this from your website?
Yes! More information about our upcoming trade shows and how to purchase us wholesale can be found here.
Can't find your question? Contact us at email@example.com and we will respond within 24 hours!